Glasstrends 10 Year Free of Charge Guarantee
Glass, metal fixtures and fittings are guaranteed to be free from defects or faults for a period of ten-years.
Polycarbonate door seals are guaranteed for three years.
Installations are guaranteed for five years.
Clearshield coated glass is guaranteed to be effective for five years. Clearshield after care cleaner must be used to validate the guarantee. The use of other cleaning products will invalidate the Clearshield guarantee.
This guarantee is available to original purchasing individuals only, provided that the guarantee form is completed and returned to Glasstrends within 30 days of receipt of goods or installation.
The benefit of this guarantee cannot be transferred to a third party.
If the product is defective in materials or manufacture the original purchaser must contact Glasstrends within 30 days of the fault occurring.
If the product purchased is defective in materials or manufacture Glasstrends Ltd will, at our discretion either replace, repair or refund the faulty part or whole of the goods purchased. This will constitute our sole obligation under this guarantee.
The guarantee covers normal domestic use only and does not cover faults caused by wilful damage, neglect, misuse (including inappropriate cleaning*) failure to follow recommended instructions, use in abnormal conditions, accidental breakage, excessive substrate or building movement and other events out of the manufacturer’s control.
The guarantee does not cover any product that has been modified, altered, transformed or relocated in any way without the prior written consent of Glasstrends Ltd.
Upon being replaced, any defective parts shall be returned immediately to Glasstrends and become the property of Glasstrends.
The guarantee is only valid for products purchased, installed and used for private domestic purposes in the United Kingdom.
This guarantee does not cover 100% water retention around a door or opening.
This guarantee does not cover faults caused by failure to operate the goods in accordance with the instructions provided.
This guarantee does not cover compensation for the loss of use of the goods or consequential loss of any kind.
The guarantee is in addition to and does not affect your statutory rights.
*Our Care Instructions provide advice on correct cleaning methods.
